Frequently Asked Questions

Everything you need to know about your ORPHE shopping experience.

How long does shipping take and what are the costs?

We offer standard shipping which typically takes 3-5 business days, and express shipping which takes 1-2 business days. Shipping is free on all orders over $150; otherwise, a flat rate is applied at checkout.

What is your return and exchange policy?

ORPHE accepts returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please use our online portal to generate a prepaid return label.

How do I know which size will fit me best?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own to ensure a perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your garments ethically sourced?

Sustainability and ethics are at the core of ORPHE. We partner exclusively with factories that guarantee fair wages and safe working conditions, and we prioritize the use of organic and recycled materials.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.